Featured Offer lost
Traffic holds, orders fall on specific ASINs. A competing offer took the Buy Box, usually on landed price.
Every guide lists the same six causes. None of them can tell you which one hit your account last Tuesday. That answer is in your data — across sessions, Buy Box status, stock levels, price position and ad spend — and pulling it together by hand is an afternoon. Connected, it is a question.
Knowing the list is not the hard part. Matching it to your account is.
Traffic holds, orders fall on specific ASINs. A competing offer took the Buy Box, usually on landed price.
Out of stock, or low enough to lose the offer. Often affects a handful of SKUs that happened to carry the month.
You did not change price — the market did. Your relative position moved even though your listing looks identical.
Budget exhausted mid-month, a campaign paused, bids cut, or a keyword lost placement. Traffic falls before orders do.
A suppressed listing, a policy flag or a content defect quietly removing visibility.
Seasonality, a competitor's promotion, a category shift. The only cause you cannot fix — worth identifying so you stop spending against it.
If sessions fell, look at advertising and visibility: exhausted budgets, paused campaigns, lost placements, suppressed listings.
If traffic held and conversion fell, look at the offer: Featured Offer status, price relative to competitors, stock and delivery promise.
An account-level drop is usually a handful of products. Rank the decline by revenue lost, not by percentage, and work the top of that list.
Restock what ran out. Un-pause campaigns that were working. Restore budgets that ran dry. These recover sales without costing margin.
Repricing works, which is why it is tempting first. Do it after the free fixes are ruled out — and see the proposed price before it goes live.
Listing defects and account health issues can take days. Open them early even when they are not the main cause.
Connect one seller account free and ask what changed. The evidence comes back with the answer.
Sign up to Vendooly and authorize your seller account, and your Amazon Ads account if you want, through Amazon's official OAuth. No password in the chat, no developer registration.
Add Vendooly as a connector in Claude or ChatGPT (endpoint https://mcp.vendooly.com/mcp) and ask in plain English. The AI reads your real data, marketplace by marketplace.
Prices, stock, listings, bids, budgets and campaign state: the AI prepares the change, shows you before→after and runs it only after your explicit OK.
Paste them into Claude or ChatGPT once Vendooly is connected. Questions read the data; every fix comes back as a proposal for you to approve.
In practice it is almost always one of six things: you lost the Featured Offer to a competing offer, you went out of stock or low on inventory, your price moved relative to the market, advertising changed — budget exhausted, campaign paused, bids cut, a listing problem suppressed visibility, or demand genuinely shifted. Each leaves a different fingerprint in your own data, which is why guessing is slower than checking.
Look at sessions and conversion separately from orders. If traffic held but orders fell on specific ASINs, suspect Featured Offer loss or price position. If traffic itself fell, look at advertising and listing visibility first. A tool with authorized access can compare both sides on the same ASINs rather than leaving you to reconcile two reports.
It can do the evidence-gathering, which is the slow part. With Vendooly connected, the assistant queries your authorized sales, inventory, pricing, Buy Box and Sponsored Products data, compares the affected period against the previous one, and reports which of the likely causes the numbers actually support. The interpretation and any corrective action remain yours.
Vendooly keeps a per-company analytics store with daily facts for sales, inventory, Buy Box, campaigns and keywords, so period-over-period comparison does not depend on re-pulling reports each time. Live API data is used when the current state matters, such as checking present stock or Buy Box status.
Order the causes by reversibility and cost. Restocking and un-pausing campaigns restore sales quickly and cheaply. Repricing works but costs margin, so do it after ruling out the free fixes. Listing and account-health issues can take days to resolve, so start them early even if they are not the main cause.